Downtime
April 29 2011 Tweet
On April 21, 2011 CloudApp experienced a significant period of downtime. All shared links and the service itself was completely unavailable. This is a big deal to us and we don’t take any amount of downtime lightly. To try and make amends, all Pro users will be credited an additional week of service. You’ll receive the credit automagically and there are no links to click or codes to redeem.
Everything shared using CloudApp must be accessible at all times. The bottom line is that while we make heavy use of third parties to run CloudApp, it’s entirely our responsibility to make sure the service is available 24/7. This outage has opened our eyes to several points of failure that we need to address in order to ensure this level of accessibility is met and any downtime is mitigated. Anything that would cause the entire CloudApp service to go down is unacceptable. Not only do lots of people love CloudApp, lots of people depend on CloudApp and have made it integral to their workflow. We take this responsibility very seriously.
We have begun researching and planning ways to make our infrastructure more robust. We’re doing everything we can to be prepared so an outage like this will never happen again.